Collections and Recovery Agency Analysis
Solution Overview: A gap analysis was performed regarding the company's enterprise application integration of external clients and internal recovery systems. The purpose of the analysis was to provide documentation of the current state of the application and identify business and technical challenges. It also created a vision that would address the existing business challenges, and provide a project roadmap for the future of the company.
Business Benefit: As a result of these activities, the following outcomes were achieved: comprehensive documentation outlining the current state findings; future state architectural design diagrams; and a project roadmap for implementation of the future vision.
Customer Integration Solution
Solution Overview: A Microsoft .NET Framework and BizTalk Server based application was built to replace the old point-to-point connections with a single integration point. The application was designed to manage the existing four customer-related systems plus any others that might be added in the future. The solution was based on a service oriented architecture (SOA), which treats services as components that work together to accomplish business goals.
Business Benefit: The application enabled all four lines of business application to exchange customer information real-time, while taking advantage of a centralized data repository and business rules. The solution increased loan business by 20 percent. It also increased user productivity by 70 percent, and reduced the time it takes the company to integrate new systems by 75 percent.
Automated Services Provider
Solution Overview: A new Integrated Voice Response (IVR) application was created that enabled more than one million telephone calls to be processed per month. The application was implemented using a SALT-based Microsoft .NET speech server infrastructure, and was integrated with the existing UNIX and Mainframe using Microsoft BizTalk Server.
Business Benefit: The solution provided a new platform to expand speech recognition capabilities. It also provided a solid foundation for moving forward with multimodal web and speech applications. Web services were utilized for interoperability between disparate systems, allowing the organization to leverage its existing technology investments.